Staff Engineer - Customer Facing

📋 Description

• Communicate technical issues clearly to customers, engineers and senior stakeholders, including
• Own complex customer escalations from diagnosis through to resolution, mitigation and RCA.
• Lead live incident response, war rooms and cross-functional investigations with Engineering, QA and
• Debug complex distributed-systems, storage and performance issues across the system, protocol and
• Reproduce customer issues and feed findings into product and reliability improvements.
• Develop runbooks, troubleshooting guidance and performance-tuning practices.

🎯 Requirements

• Significant experience in enterprise storage, distributed systems or cloud infrastructure, with
• Deep understanding of file systems and storage technologies, including S3, POSIX, NFS and storage
• Strong Linux systems knowledge, including kernel-level troubleshooting and debugging.
• Strong coding ability in Python or C++.
• Proven ability to diagnose complex issues using tools such as strace, tcpdump and perf.
• Genuine interest in working directly with customers and taking ownership of complex problems