Lead cross-team incident triage for high-impact outages.
Develop and maintain observability for cloud deployments.
Senior escalation point for complex, multi-component issues in EMEA.
Collaborate across time zones with Engineering, Product, and Customer Experience.

🎯 Requirements

Troubleshoot complex distributed systems in production.
Cloud infra ops (AWS/Azure/GCP) and Kubernetes.
Linux systems administration and CLI tooling.
Elasticsearch and PostgreSQL in production support.
Monitoring/alerting setup with Datadog, Prometheus, Grafana.
Strong technical writing and customer-facing engineering experience.

🎁 Benefits

Remote-friendly culture
Competitive equity package
Comprehensive benefits plan

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