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Own the design and delivery of ServiceNow's ITSM and ITOM products — Incident, Problem, Change
Run discovery sessions with business stakeholders and process owners to understand current-state
Translate business requirements into a recommended ServiceNow solution design, and pitch it
Drive alignment across competing stakeholders, secure sign-off on scope and design decisions, and
Translate approved designs into deployable epics and stories with clear acceptance criteria
Walk engineering through design intent, defend the "why" behind decisions, and work through

Experience in leveraging or critically thinking about how to integrate AI into work processes
8+ years delivering ServiceNow solutions, with at least 3 full lifecycle ITSM and ITOM deployments
Prior product management experience, formal or informal.
Experience operating in an internal IT / Customer Zero model, deploying capability before general
Exposure to enterprise CMDB remediation at scale.
Experience with AI-driven service operations — AI Agents, Now Assist, predictive intelligence, or

Staff Inbound Product Manager

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