Staff Inbound Product Manager - AI Specialist Evals and Quality Standards

📋 Description

• Own the hill climbing product roadmap and scale it across priority AI Specialists and beyond.
• Run the customer instance program with business units and product teams, expanding access to real
• Reduce the loop time from a shipped change to a clear, actionable quality verdict from weeks to
• Convert eval findings into prioritized fixes with specialist product teams, and stay with those
• Turn hill climbing into a method product teams can run on their own, with the tools, guides and

🎯 Requirements

• 9 or more years of work experience, including product management on AI or ML products in production.
• Owned a product roadmap and scaled a product from one team to many.
• Run fast improvement loops on ML or LLM systems, from experiments and error analysis to prioritized
• Turned a process that needed expert support into a tool or method other teams use without you in
• Can align product, engineering and business teams behind one plan and keep it moving.
• Experience with agentic AI, enterprise workflow software or the ServiceNow platform.