Staff Inbound Product Manager, AI Specialists and Voice AI

📋 Description

• Own an AI-Native product end to end, from the customer problem through launch criteria to how it
• Deploy forward. Embed with some of the largest IT organizations in the world on problems they have
• Define what “good” means for an autonomous agent, alongside engineering and our AI Quality CoE
• Own your outcome metrics and make sure the instrumentation exists to know whether what you shipped
• Run design partnerships with enterprises betting real service desks on this, and get what you learn
• Write the strategy, the specs, and the analysis yourself.

🎯 Requirements

• Have owned an AI-Native product end to end and been the person accountable for its quality bar. For
• Have shipped something built on LLMs to paying customers, and understand what enterprise-grade
• Can do your own analysis. You should be comfortable pulling your own data and understanding how a
• Stay curious, and can find the signal in the noise.
• Document your position clearly and justify your approach. Decisions here get made through research
• Are willing to own the outcome when the org chart is ambiguous about who should, which happens

🎁 Benefits

• Health plans including flexible spending accounts
• 401(k) Plan with company match
• ESPP (Employee Stock Purchase Plan)
• Matching donations
• Flexible time away plan
• Family leave programs