Staff Incident Response Engineer

📋 Description

• Monitor the tools and systems that defend ServiceNow’s production and regulated environments, and
• Lead response to incidents affecting our customers, and track incidents to closure across
• Respond to account-level threats and attacks against our customer environments
• Produce post-incident reports, forensic reports, and remediation plans
• Support audits, compliance requirements, and regulatory investigations
• Build and maintain incident response playbooks, handbooks, and cybersecurity standards

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• 6+ years related experience or equivalent combination of education and experience
• Automation knowledge (Python, bash scripting) and experience hardening Linux, Windows, or Mac
• Background working with data logging applications (e.g. Splunk)
• Knowledge of vulnerability scanning tools (Qualys, Nessus)
• A defensive security mindset

🎁 Benefits

• Health plans, including flexible spending accounts
• ESPP (Employee Stock Purchase Plan)
• Matching donations
• Flexible time away plan
• Family leave programs
• Base pay + equity (when applicable) + variable/incentive compensation