Staff Machine Learning Engineer (Modeling), Support

📋 Description

• Lead the end-to-end delivery of multiple ML initiatives, from planning and design through rollout
• Partner strategically with risk, product, engineering, design, and operations leaders to define and
• Guide the team’s direction, identifying new ML/AI opportunities and advising leadership on
• Drive R&D efforts exploring next-generation chatbot architectures using LLMs, RAG, fine-tuning
• Design, deploy, and maintain ML models powering conversational agents including support chatbots
• Develop ML-powered tools and real time recommendation systems that enhance support agent

🎯 Requirements

• 10+ years of experience in machine learning, applied AI, or product ML roles, with deep technical
• Demonstrated leadership capabilities, with the ability to influence and align cross-functional
• A track record of delivering organizational wide impact, shaping systems, frameworks, or
• Proven ability to ship end to end ML features from problem framing through deployment and long-term
• Demonstrated experience with language models, dialog systems, or generative AI in production
• Strong foundation in NLP, deep learning, or ML infrastructure best practices

🎁 Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning