Staff Platform Manager - GTM & Ops Tooling

📋 Description

• Define the multi-year strategy for Airbnb's ops platform - bring a specific, opinionated proposal
• Align vision, OKRs, strategy, and roadmap with senior leaders across Supply, Engineering, and
• Design AI-forward operational processes and determine necessity of human-in-the-loop across or
• Decompose multidimensional product-to-ops problems, define the operational requirements, and drive
• Own case management and workforce management tooling: capacity planning, workload distribution
• Write exceptional product briefs that are specific, opinionated, and grounded in operational

🎯 Requirements

• 10+ years in product management, platform management, or operations technology; at least 5 in a
• Deep technical fluency: reads a system architecture, pressure-tests an engineering design
• Demonstrated experience redesigning operational processes in a high-volume service organization
• Experience shipping AI or automation into production operations — including designing
• Track record of delivering outcomes through teams outside your reporting line; has driven complex
• Exceptional business fluency: connects platform decisions to business outcomes, articulates desired

🎁 Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits