Staff platform Support Engineer

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

azure aws mysql grafana kubernetes

๐Ÿ“‹ Description

  • Ensure 24/7 operation of Saviynt's identity cloud and network reliability.
  • Lead Sev1 incidents with timely updates and post-incident docs.
  • Review customer networks and design solutions with Saviynt stack.
  • Manage alerts, incidents, and service requests via FreshService.
  • Create runbooks and SOPs; drive process improvements.

๐ŸŽฏ Requirements

  • Bachelor's degree in CS/IT/Engineering or related field.
  • 5+ years IT/Cloud operations with AWS and Azure.
  • Strong Java app support and performance analysis.
  • Kubernetes experience; cloud orchestration (AWS/Azure).
  • VPNs, networks, and MySQL/ElasticSearch familiarity.
  • ITSM experience (FreshService) and incident handling.
  • Strong communication and teamwork; 24/7 readiness.

๐ŸŽ Benefits

  • High-growth platform company with learning opportunities.
  • Welcoming, positive work environment.
  • Equal opportunity employer.
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