Staff Product Designer (Experience & Engagement)

📋 Description

• Own end-to-end design across the CX surface: Help Center, Chatbot, Voicebot, Concierge.
• Drive MVP and future-state concepts for AI-powered support.
• Lead Concierge design to support a $50M+ revenue goal.
• Partner with Product, Engineering, and CX Ops to ground decisions in data.
• Shape a reusable design system for AI-powered support.
• Build direct relationships with customers and agents for insights.

🎯 Requirements

• 7+ years of product design in support, service, conversational UI, or AI.
• Ship end-to-end design across customer-facing and agent tooling surfaces.
• Work autonomously across a complex multi-surface product ecosystem.
• Mastery of visual/interaction/conversation design; Figma proficiency.
• Strong cross-functional comms with engineering, product, ops, and execs.
• Uses generative AI responsibly with human oversight for quality.

🎁 Benefits

• Remote-first culture with quarterly in-person surges.
• Equity and bonus eligibility in total compensation.
• Medical, dental, vision, and 401(k) benefits.
• Equal opportunity employer; inclusive policies.
• Accommodations available for disabilities on request.