Freshworks

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Staff Product Manager

Added

6 hours ago

Location

Type

Full time

Salary

Salary not provided

Related skills

saas ai api itil itsm

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📋 Description

Own long-term ITSM product vision and multi-year strategy.
Translate IT operations workflows into developer-ready requirements.
Lead cross-functional teams across UX, Engineering, Sales, and GTM.
Analyze telemetry and enterprise landscapes to reduce bottlenecks.
Demystify ITSM architectures into scalable technical specs.
Co-design solutions with IT admins and end-users.

🎯 Requirements

Bachelor’s degree in Computer Science, IT, Engineering, or related field.
9+ years SaaS product management in enterprise software.
5+ years in B2B SaaS product leadership.
3+ years managing IT/Dev workflows or ITSM platforms.
Proven track record of data-driven decision making in fast releases.

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