Staff Product Manager - HardPhone, SIP, and IVR

📋 Description

• Own vision, strategy for HardPhone, SIP, IVR, and CCaaS.
• Build provider-agnostic communications platform across CPaaS.
• Architect and scale ACD with routing, queues, hours, failover.
• Design softphone experiences for web and mobile and supervisor dashboards.
• Manage HardPhone provisioning lifecycle: ZTP, remote config, firmware.
• Evolve IVR and Voice AI with workflows, transcription, agent assist.

🎯 Requirements

• 8+ years in Product Management for communications/CPaaS/CCaaS.
• Deep understanding of SIP, RTP, WebRTC, VoIP, IVR.
• Proven experience building telecom infra: ACD, routing, CCaaS.
• Strong SIP endpoint management, HardPhone provisioning, remote mgmt.
• Experience with CPaaS providers, telecom operators, hardware vendors.
• Experience building multi-provider routing, middleware, API-first platforms.
• Analytical, KPI-driven decisions; able to influence strategy.
• Excellent communication and stakeholder management.

🎁 Benefits

• Remote-first, globally distributed team.
• Work across 10+ countries with global impact.
• Fast-paced product development with lean principles.
• Well-funded and profitable company.