Staff Software Engineer, Support Technology

📋 Description

• Improve the product experience at the root: Build agents that spot where customers keep getting
• Make our support agents reliable first responders: Build the tools, APIs, and safe, audited
• Build the platform foundations: Create a reliable support platform that scales with our growth
• Support enterprise and partner channels: Extend support to business customers, admins, and
• Raise the bar and build with Claude: Set standards for reliability, observability, testing, and

🎯 Requirements

• Deep backend and distributed systems skills, including APIs, data models, event-driven systems, and
• Experience building production software, including technical lead roles on multi-team projects
• Experience building systems where correctness, access control, and auditability matter
• A clear vision for how capable models like Claude can improve customer support, and motivation to
• Judgment about when to ship a simple fix and when to invest in a platform
• Track record of leading without formal authority and getting other teams to own and ship fixes

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues