Staff Technical Account Manager

📋 Description

• Own complex post-sale technical relationships, guiding customers from onboarding through adoption
• Lead technical implementations, including integrations, configuration, and security reviews.
• Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful
• Partner with Customer Success Managers to identify risks, support expansion opportunities, and
• Represent the customer perspective internally while collaborating with Product, Marketing, Support
• Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.

🎯 Requirements

• 8+ years of experience in a customer-facing technical role, such as Technical Account Manager
• Experience leading technical onboarding and implementation conversations with technical and
• Strong communication, storytelling, and demonstration skills, with the ability to translate
• Experience with identity technologies and protocols, including SSO, SAML, OIDC, SCIM, as well as
• Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps
• Ability to work autonomously in a remote-first environment, mentor peers, improve team practices

🎁 Benefits

• Health, dental, 401k, and many other benefits
• Generous paid time off (PTO)
• Equity grant
• Incentive programs
• RSU program for most employees
• Retirement matching program