Staff Technical Customer Success Manager

📋 Description

• Coach customers throughout their lifecycle while working collaboratively with the rest of the
• Inspire customers to create an AI, API optimized vision for their future; with your partnership and
• Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is
• Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution.
• Help innovate tooling and processes to make you and your team more efficient.
• Work on innovative and cutting edge customer projects.

🎯 Requirements

• Have a builder’s mentality, seeking to find solutions to complex problems that will make life
• Manage a portfolio of commercial customers, looking for patterns that can be addressed through an
• Have passion and determination about Kong’s technology and growing customer base.
• Be a self starter with strong organizational skills to drive effective customer outcomes.
• Have a good understanding of complex technology environments.
• Have great self awareness and strong communication skills.