Troubleshoot complex issues with developers and leaders worldwide.
Lead technical investigations using logs, metrics, and code.
Collaborate with customers, Product, and Engineering to diagnose issues and root causes.
Own high-impact escalated cases with clear, timely communication.
Create knowledge articles to aid troubleshooting and use cases.
Mentor other support engineers through case reviews and enablement.

🎯 Requirements

Curious and persistent; digs into complex issues to find practical paths.
Build strong relationships with teammates, customers, and partners.
Lead technical conversations with customers under pressure.
Explain complex technical issues clearly in writing and live.
Strong understanding of REST and RESTful APIs.
5+ years in a customer-facing technical role.

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