Staff Technical Support Engineer

📋 Description

• Deep technical understanding of Cribl Products.
• Provide extraordinary technical support to our Enterprise customers and across various channels
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Document and share knowledge inside and outside the company via Slack, Cribl Curious, and team
• Follow standard procedures for reproducing and escalating unresolved issues to the appropriate
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper

🎯 Requirements

• 2+ years experience with Cribl Products
• 8-15 years supporting distributed, Big-Data, solutions.
• BS degree in Computer Science, similar degree, or equivalent work experience.
• Passionate about working on and detailing out complex technical issues.
• Expert-level troubleshooting & problem-solving skills; proven critical thinker.
• Excellent client-facing skills, excellent written and verbal communication skills.

🎁 Benefits

• In addition to a competitive salary, Cribl offers a benefits package that may include