Resolve technical cases created by customers looking for help to understand or troubleshoot
Guide customers during critical issues to ensure a timely and effective case resolution
Employ various diagnostic tools to isolate the potential cause of the issue
Diligently manage and resolve challenging issues assigned, coordinating assistance from additional
Mentor and coach junior members of the team
Provide input across business units regarding process and product improvements

🎯 Requirements

6+ years customer facing technical support expertise and coaching team members
Advanced understanding of JavaScript
TCP/IP, Networking knowledge
Ability to read advanced Java/JavaScript code and SQL, with exposure to broader infrastructure
Ability to troubleshoot multiple difficult technical issues with ease and complexity
Ability to discuss issues with the customer and development team and provide solutions to customer

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