Starlink Communications Manager (Customer Knowledge)

📋 Description

• Own Help Center, including the roadmap for what we write, improve, merge, and retire
• Modernize how Help Center publishes, using Grok for routine drafts and updates, with this role
• On every launch, scrub Help Center, specs, quick-start guides, and Shop content so they match live
• Own Shop-adjacent copy customers act on (including shipping timelines and similar facts)
• Place purchase, accessory, and install links in Help Center and attribute orders, accessory sales
• Own Help Center analytics (visits, time on page, drop-off, conversion by country) and use that to

🎯 Requirements

• Bachelor’s degree
• 5+ years of experience owning customer-facing knowledge content at scale

🎁 Benefits

• Long-term incentives, potential discretionary bonuses, Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to 401(k) retirement plan
• Short and long-term disability insurance, life insurance, paid parental leave
• 3 weeks of paid vacation, 10 or more paid holidays per year
• Paid sick leave pursuant to Company policy