Starlink Customer Success Manager, Africa

📋 Description

• Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day
• Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health, including contract compliance, KPI performance, invoicing and tax
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on
• Build account plans that define current state, a healthy account, and the next dollar of revenue

🎯 Requirements

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma /
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Professional fluency in English (written and spoken)