Starlink Enterprise Customer Success Lead

📋 Description

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer
• Retaining and growing the value of assigned accounts in both hardware and service revenue
• Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of

🎯 Requirements

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+
• 2+ years of consulting or project management experience
• 1+ year experience in a customer-facing role
• Significant knowledge or experience in one of the following industries: Reseller, Maritime
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer