Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time staff including Shift Leaders, Crew and Drivers.
• Lead service components including food quality, customer service, friendliness, and store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, customer service, and sales growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops and in-store recognition programs.

🎯 Requirements

• 3+ years of management/leadership in restaurant or retail.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership style with a player-coach mentality.
• Innate hospitality and ability to deliver exceptional customer service.
• Strong restaurant/retail software skills; MS Outlook, Excel, MS Teams; ATS exp.
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonus.
• $50/mo cellphone data plan stipend.
• Medical, dental, vision and pet insurance.
• 401K with contribution match.
• 2 weeks paid vacation, 2 personal wellness days, paid sick leave.
• Enrollment in Cookie College learning/training platform.