Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service components: food quality, customer service, team friendliness, store cleanliness.
• Build a culture prioritizing cookie quality, service, and sales growth.
• Manage and audit inventory to maintain controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts Thurs-Sun
• Benevolent leadership style with a player-coach mentality
• An innate sense of hospitality and ability to deliver exceptional customer service
• A solid technical acumen regarding restaurant/retail software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

🎁 Benefits

• $50 per month cellphone data plan stipend
• Cookie Jar internal stock earnings
• Comprehensive benefits coverage that includes medical, dental, vision and pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform