Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time staff (Shift Leaders, Cookie Crew, drivers).
• Lead service quality, customer service, and store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, service, and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in restaurant or retail.
• Availability to work 2-3 mid-to-late shifts (Thu-Sun).
• Benevolent leadership style with a player-coach mentality.
• Hospitality-focused with strong customer service.
• Tech savvy with restaurant/retail software, MS Outlook, Excel, MS Teams; ATS.
• Familiarity with convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonus.
• $50/month cellphone data plan stipend.
• Medical, dental, vision and pet insurance.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days.
• Enrollment in Cookie College learning/training platform.