Store Operations Manager (GM)

📋 Description

• Expand and manage a strong retail operation in the Boston, MA area.
• Hire, coach and develop a diverse part-time staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service components: food quality, customer service, store cleanliness, and overall sales
• Manage inventory controls and local marketing initiatives.
• Foster a culture of excellence and personal growth for team members.
• Ensure adherence to company policies and drive guest satisfaction.

🎯 Requirements

• 3+ years of management/leadership experience in restaurant or retail.
• Availability for 2-3 mid-to-late shifts Thu–Sun.
• Hospitality mindset with a player-coach approach to day-to-day management.
• Strong hospitality and customer service skills; true guest focus.
• Technical acumen with restaurant/retail software; proficient in MS Outlook, Excel, MS Teams
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonus.
• $50/month cellphone data plan stipend.
• Medical, dental, vision, and pet insurance.
• 401K with company match.
• Paid vacation, wellness days, and sick leave.
• Cookie College learning/training platform access.