Store Operations Manager (GM)

📋 Description

• Hire, coach, and develop diverse hourly staff (Shift Leaders, Crew, Drivers)
• Lead service quality, guest experience, and store cleanliness
• Establish a culture of excellence focused on cookie quality and growth
• Manage and audit inventory to maintain proper controls
• Create and execute local marketing drops and contests
• Drive in-store recognition programs and team performance

🎯 Requirements

• 3+ years management in restaurant or retail
• Available to work 2-3 mid-to-late shifts Thu-Sun
• Benevolent leader with a player-coach approach
• Strong hospitality and customer service mindset
• Proficient with MS Outlook, Excel, MS Teams; ATS exp
• Familiar with commercial convection ovens (nice to have)

🎁 Benefits

• Competitive base salary + monthly bonus
• $50/month cellphone plan stipend
• Medical, dental, vision, and pet insurance
• 401K with matching contributions
• Paid vacation, wellness days, and sick leave
• Cookie College training platform access