Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery
• Lead service components: food quality, customer service, cleanliness through the team.
• Drive culture of excellence in cookie quality, service and sales; support personal growth.
• Manage and audit inventory to maintain controls.
• Create and execute local marketing drops and in-store recognition programs.
• Collaborate to achieve sales targets while maintaining operations quality.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thu–Sun.
• Benevolent, player-coach leadership style for day-to-day operations.
• Strong hospitality orientation and ability to deliver exceptional guest service.
• Technical acumen with restaurant/retail software; proficient in MS Outlook, Excel, MS Teams
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base with quarterly bonus; cell plan stipend.
• Comprehensive benefits: medical, dental, vision, pet insurance.
• 401K with company match.
• Paid vacation, wellness days, paid sick leave.
• Enrollment in Cookie College learning platform; free cookies and swag.