Store Operations Manager (GM)

📋 Description

• Own the day-to-day operation of the bakery, ensuring every shift is staffed, prepared, and set up
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall
• Manage scheduling and labor execution, balancing team needs with business needs.
• Handle ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
• Deliver an exceptional guest experience and maintain an 'Always Warm' promise.
• Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.

🎯 Requirements

• 3+ years of management or leadership experience in restaurant, retail, hospitality, or a fast-paced
• Availability to work 2–3 mid-to-late shifts Thursday through Sunday.
• Hands-on, player-coach leadership style and willingness to jump in where needed.
• Track record of hiring, coaching, developing, and retaining great teams.
• Strong sense of hospitality and commitment to exceptional guest experience.
• Strong business acumen and ability to understand performance, set priorities, and turn goals into

🎁 Benefits

• Competitive base pay plus quarterly performance bonus opportunity
• Monthly cell phone stipend ($50/month)
• Early wage access (get paid the next day)
• Employee discount (free cookies)
• Career development and advancement opportunities
• Comprehensive benefits: Medical, Dental, Vision, 401k company match (beginning 30 days after