Store Operations Manager (GM)

📋 Description

• Hire, coach, and develop a diverse hourly staff (Shift Leaders, Cookie Crew, drivers).
• Lead service components: food quality, customer service, store cleanliness.
• Foster a culture of excellence prioritizing cookies, service, and sales.
• Manage inventory and maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs and contests.

🎯 Requirements

• 3+ years of management/leadership in restaurant or retail.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leader with a player-coach approach.
• Strong hospitality and guest service mindset.
• Tech skills: MS Outlook, Excel, MS Teams; ATS experience.
• Familiarity with commercial convection ovens.

🎁 Benefits

• Competitive base pay plus bonus.
• Cellphone data plan stipend of $50/month.
• Medical, dental, vision and pet insurance.
• 401K with company match.
• Paid vacation, wellness days, and sick leave.
• Enrollment in Cookie College learning platform.