Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service components: food quality, customer service, store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, service, and sales.
• Manage and audit inventory for proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in restaurant or retail.
• Avail to work 2-3 mid-to-late shifts Thu–Sun.
• Benevolent leadership with a player-coach mindset.
• Hospitality focus and ability to deliver exceptional customer service.
• Technical acumen with restaurant software, MS Outlook, Excel, MS Teams; ATS experience.
• Familiarity with convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonus.
• $50/month cell data plan stipend.
• Cookie Jar deferred compensation program enrollment.
• Medical, dental, vision and pet insurance plans.
• 401K with company match.
• 2 weeks vacation, 2 Insomnia Personal Days, paid sick leave.