Strategic Account Manager

📋 Description

• Diagnose each account's readiness to scale, jointly with the AE, through structured interviews with
• Run Value Engineering engagements with the customer's central team to define the shared KPI, the
• Build and maintain the account plan with the AE: a multi-site rollout roadmap tied to the
• Own revenue retention across your region: track every renewal, spot engagement drop-off early, and
• Run the cross-functional cadence as the AE's overlay: weekly account syncs with Pre-Sales, Customer
• Package what works into success stories and run internal enablement so the patterns from one

🎯 Requirements

• 5+ years in enterprise account management, customer success or expansion sales for industrial
• A track record standing up governance or program structures with named executive sponsors and
• High emotional intelligence: able to read the customer-side politics in accounts you don't own, and
• Comfortable as an overlay with no closer's authority: motivated by winning the customer's
• Experience owning or directly influencing both an expansion number and a renewal number in a book