Strategic Account Manager 3

📋 Description

• Independently assesses account health and risk across commercial, operational, and relationship
• Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads
• Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes
• Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One
• Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the

🎯 Requirements

• Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving
• Understands the regulatory obligations driving client demand, from communications monitoring
• Navigates complex organizational structures involving Heads of Surveillance, compliance analysts
• Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation
• Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex

🎁 Benefits

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation
• Benefits include fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule