Strategic Account Manager

📋 Description

• Work with our clients through onboarding to long-term account management, cultivating trust and
• Improve retention of accounts through platform education, using customized decks and data in a
• Proactively predict and address concerns before they advance to churn risk
• Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and
• Identify and close expansion opportunities, including adding more sites, c-store launches, and
• Lead monthly account reviews with merchant partners, interpreting raw account data to build

🎯 Requirements

• 7+ years of client-facing experience including 4+ years of enterprise experience in technology or
• Strong public-speaking skills, and the ability to speak to both formal and casual audiences
• Proven experience exceeding goals
• Project-management abilities, including timeline management, client communication, and report
• Creative demeanor, with a capability to work successfully with both internal and external clients
• Strong analytical skills that will translate analysis into relatable and compelling talking points

🎁 Benefits

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs