Strategic Business Operations Lead, API

📋 Description

• Manage a portfolio of API customer relationships, leading account conversations, understanding
• Build account plans around adoption, value, and growth. Identify risks early and partner with Sales
• Design and improve the post-sale operating model, including customer segmentation, account
• Lead strategic projects across the API business, with an initial emphasis on customer adoption and
• Run customer programs such as product and endpoint migrations, enablement, and rollout
• Coordinate customer communications for product updates, pricing changes, deprecations, and

🎯 Requirements

• 5+ years of experience in business operations, strategy and operations, consulting, customer
• A track record of taking ambiguous business problems from analysis through implementation
• Strong analytical skills: comfortable working with spreadsheets, usage data, and business metrics
• Strong relationship skills and a genuine interest in spending a substantial part of your time with
• Curiosity about APIs and AI products, with the ability to learn technical concepts and work
• Clear writing, commercial judgment, and the ability to balance ongoing customer relationships with