Strategic Client Success Manager

📋 Description

• End-to-End Account Management: Lead the customer lifecycle from kickoff and launch through ongoing
• Value-Based Dialogue: Drive conversations that define joint success metrics and effectively
• Strategic Relationship Building: Develop broad and deep relationships across operational and
• Cross-Functional Collaboration: Partner with Growth, Marketing, Product, and Operations teams to
• Escalation Leadership: Act as the lead orchestrator during customer escalation situations, ensuring
• Growth & Retention: Identify opportunities to upsell and cross-sell new products while

🎯 Requirements

• Extensive Success Background: 7-10+ years of experience in Customer Success at a fast-moving
• C-Suite Influence: Demonstrable ability to communicate, present to, and influence customer
• Technical & Domain Expertise: Solid experience with CRM software (Salesforce or HubSpot)
• Analytical Proficiency: A data-driven mindset with the ability to thrive on analytics to drive
• Collaborative Agility: Proven experience working in cross-functional environments and a comfort
• Results-Oriented Track Record: A history of exceeding goals related to retention, customer

🎁 Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events