Strategic Client Success Manager

📋 Description

• Manage a dedicated portfolio of high-value clients, acting as a trusted advisor by understanding
• Guide customers throughout the entire client lifecycle, supporting successful onboarding, product
• Translate strategic customer needs into actionable initiatives, including regular check-in calls
• Develop a deep understanding of each client's business model and build strong relationships across
• Drive product adoption and usage through proactive engagement, customer education, strategic
• Monitor client performance and identify opportunities to improve outcomes, strengthen

🎯 Requirements

• 5+ years of experience in Customer Success Management or a closely related client-facing role.
• 5+ years of experience working with SaaS or enterprise software solutions.
• Demonstrated success in driving customer retention, product adoption, account growth, and client
• Experience coaching, advising, and supporting high-value or strategic customers throughout their
• Strong organizational and project management skills, with the ability to manage multiple priorities
• Excellent communication and active listening skills, combined with strong relationship-building

🎁 Benefits

• Base salary of $70,000–$80,000 per year.
• Bonus opportunity equivalent to 25% of base salary at target earnings.
• Medical, dental, and vision benefits.
• Paid holidays, vacation, and sick days.
• 401(k) retirement plan.
• Paid monthly parking, where applicable.