Strategic CSM

📋 Description

• Manage a book of large enterprise customers for NRR and retention
• Exceed monthly, quarterly, and annual gift spend targets
• Build long-term relationships with multiple stakeholders at each customer
• Onboard and activate new customers from expansions and graduations
• Lead executive business reviews with customers to review goals and outcomes
• Leverage AI tools and internal reporting to surface risks and opportunities

🎯 Requirements

• Bachelor's degree or equivalent practical experience
• 6+ years in a customer-facing SaaS/tech role
• Experience as CSM or AM managing Fortune 500 book of business
• Experience with senior stakeholders at Large Enterprise
• Comfortable handling objections and creative problem solving
• Focused on measurable outcomes and revenue growth
• Curious about AI and daily use of AI tools
• Detail-oriented, organized, and time-efficient
• Strong team player in a fast-paced startup
• Can-do attitude and openness to change

🎁 Benefits

• Free healthcare (vision and dental)
• Generous 401k match
• Flexible PTO
• Paid family leave
• Snappy Summer Fridays year-round
• Snappy gifts for employee recognition