Strategic Customer Success Manager

📋 Description

• Build and nurture strong relationships with key stakeholders to drive retention and growth
• Conduct discovery with customers to understand business objectives and uncover new use cases
• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are
• Act as a subject matter expert for the practical application of Synthesia within enterprises and
• Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
• Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes

🎯 Requirements

• Customer-facing experience in Customer Success Management, Account Management, Technical Account
• Experience managing a book of business of up to ~30 strategic accounts from onboarding through
• A track record in managing risk, forecasting, and identifying growth opportunities
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products
• Successfully onboarding new clients and building key relationships in the first critical months and
• Coordinating and leading regular client check-ins with clear outcomes on client health and