Strategic Customer Success Manager

📋 Description

• Strategic Advisor: guide customers on Appspace best practices and success plans.
• Customer Feedback Champion: collect feedback to inform product and GTM.
• Product Liaison: bridge customers and engineering to shape the roadmap.
• Issue Resolution Expert: de-escalate and resolve critical customer issues.
• Growth Strategist: build account plans to drive cross-sell and growth.
• Executive Engagement: lead in-person reviews with C-suite leaders.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or similar roles.
• Customer Champion: advocate for customers and teams.
• Technical Aptitude with SaaS experience: quick to learn tech concepts.
• Independent and Decisive: manage portfolios autonomously.
• Relationship Builder and cross-functional collaborator with executives.
• Bachelor's degree required; tech degree a plus.

🎁 Benefits

• Competitive salaries with medical, dental and vision coverage.
• Flexible work schedules
• Remote work opportunities
• Casual dress environment
• Reduced working hours in August
• Appspace Quiet Fridays
• Gym allowance
• Flexible retribution perks