Strategic Customer Success Manager

📋 Description

• Own a portfolio of 20-25 strategic enterprise customers representing $8M-$10M ARR.
• Build trusted relationships with executive sponsors and C-suite leaders.
• Drive long-term strategy, executive alignment, adoption, retention, and growth.
• Lead executive business reviews, strategic planning sessions, and engagements.
• Partner with AEs and Sales leadership to develop account strategies and expansion.
• Leverage insights to identify opportunities, mitigate risk, and maximize value.

🎯 Requirements

• 10-12+ years in Customer Success, Enterprise Consulting, or Enterprise Account Mgmt in SaaS.
• Experience managing large strategic enterprise portfolios with significant revenue.
• Proven success building trusted partnerships with C-suite executives.
• Proven record of driving retention, executive engagement, growth, and outcomes.
• Strong commercial acumen with renewals and expansion partnerships.
• Outstanding executive communication, presentation, and influencing skills.

🎁 Benefits

• Target bonus eligibility.
• 80/20 pay mix (80% base, 20% variable).
• Medical, dental, vision, disability and life insurances.
• Flexible spending accounts and commuter benefits.
• Wellness benefits.
• Adoption and parental leave benefits.