Strategic Customer Success Manager

📋 Description

• Proactively identify and mitigate complex consumption risks by combining technical goals with
• Conduct comprehensive customer business reviews for complex accounts, analyzing technical health
• Partner with executives and technical leaders to align on objectives and champion alignment of
• Lead the development of comprehensive account programs, outlining key deliverables and resource
• Proactively manage a portfolio of significant strategic accounts, developing and executing
• Track and report progress against strategic outcomes, provide high-precision forecasting for

🎯 Requirements

• 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions
• 6+ years experience being accountable for customer health and revenue realization for a defined
• Excellent verbal and written communication skills in both German and English, with proven ability
• Bachelor's degree in Computer Science, STEM, or equivalent technical work experience

🎁 Benefits

• Comprehensive employee benefits including fertility assistance and generous parental leave policy
• Supportive and enriching culture for all employees
• Employee affinity groups
• Commitment to accommodations for individuals with disabilities in the application and interview