Strategic Customer Success Manager

📋 Description

• Proactively identify and mitigate complex consumption risks by combining technical goals with
• Conduct comprehensive customer business reviews for complex accounts, analyzing technical health
• Lead the cross-functional development of comprehensive account programs, outlining key deliverables
• Track and report progress against strategic outcomes, provide high-precision forecasting for
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer
• Serve as the strategic voice of the customer within MongoDB, leveraging insights from complex

🎯 Requirements

• Relevant Experience: 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer
• Accountability: 6+ years experience being accountable for customer health and revenue realization
• Communication: Excellent verbal and written skills with the proven ability to influence technical
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

🎁 Benefits

• Equity
• Participation in the employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• Registered Retirement Savings Plan (RRSP) with employer match