Strategic Customer Success Manager

📋 Description

• Own and execute short term and long-term success strategies for Strategic accounts, including
• Act as the voice of the customer internally, influencing roadmap discussions, go-to-market
• Lead internal, cross-functional account discussions and execution, coordinating Implementation
• Build strong relationships with our customers in the Strategic Segment
• Evaluate risk management for each customer and proactively strive for value propositions and
• Manage a series of personal touchpoints and external communications to drive ongoing customer

🎯 Requirements

• 5+ years of experience as a Customer Success Manager
• 3+ years of experience supporting enterprise customers in a CSM role with $1M+ ARR
• Proven ability to operate, think strategically, and influence outcomes without formal authority
• Desire to work with demanding, multi-national customers
• Established, self-motivated, customer-focused CSM
• Gainsight and Salesforce experience required

🎁 Benefits

• Competitive base salary and commission structure
• Generous and flexible time off and parental leave policies
• Health, dental, vision, and life insurance (100% covered by the company)
• 401(k) retirement plan with company match
• Rewards and incentives programs
• Awards and recognition culture