Strategic Customer Success Manager

📋 Description

• Own and execute short term and long-term success strategies for Strategic accounts, including
• Act as the voice of the customer internally, influencing roadmap discussions, go-to-market
• Lead internal, cross-functional account discussions and execution, coordinating Implementation
• Build strong relationships with our customers in the Strategic Segment
• Evaluate risk management for each customer and proactively strive for value propositions and
• Manage a series of personal touchpoints and to drive ongoing customer experiences

🎯 Requirements

• 5+ years' experience as a Customer Success Manager
• 3+ years' experience supporting Enterprise customers in a CSM role of $1M + ARR
• Proven ability to operate as a trusted advisor to senior leaders, navigating ambiguity and
• Desire to work with demanding, multi-national customers
• Established CSM who is self-motivated and customer-focused
• Gainsight & Salesforce required

🎁 Benefits

• Competitive base salary
• Company-sponsored health and life insurance
• Ireland statutory auto-enrolment pension (My Future Fund) with employer contributions
• Eligibility for a discretionary annual performance bonus
• 20 days of paid vacation, plus all Irish public holidays
• Remote-first work environment