Strategic Customer Success Manager

📋 Description

• Own a portfolio of strategic accounts (~$2–$3M ARR).
• Drive GRR/NRR and expansion forecasting.
• Build C-suite relationships and executive reviews.
• Partner with Launch, Sales, Solutions Eng, Support, Product.
• Navigate escalations with calm and credibility.
• Turn ambiguity into structured plans and value realization.

🎯 Requirements

• 6+ years in customer success, account mgmt, or related roles.
• Enterprise account ownership with strong retention and expansion.
• Experience presenting to C-suite and senior exec stakeholders.
• Experience with payroll, accounting, tax, HCM, ERP.
• Strong account planning and project management skills.
• Comfort with data (Excel/Sheets) to diagnose health and value.

🎁 Benefits

• Competitive compensation: salary, commission, and equity.
• Medical, dental, FSA, and vision coverage.
• 401(k) company-matched contributions.
• Flexible PTO and parental leave.
• Annual educational allowance for development.
• Office snacks, coffee, lunch, and commuter benefits.