Strategic Customer Success Manager - Aerospace and Defence

📋 Description

• Own GRR across aerospace and defence accounts; influence NRR and growth.
• Define CS strategy aligned to customer goals and CoLab expansion.
• Lead executive engagement, stakeholder mapping, and success planning.
• Lead executive business reviews translating usage to measurable ROI.
• Coach customers to own outcomes and accelerate ROI.
• Plan in-person engagements; manage timelines and travel up to 25%.

🎯 Requirements

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management.
• Proven enterprise transformation and value realization across Fortune 1000 accounts.
• Experience with customer journey orchestration and success planning in high-ACV SaaS.
• Track record partnering with Sales to drive multi-threaded expansion strategies in large orgs.
• Familiarity navigating complex procurement, security, and compliance in enterprise accounts.
• Strong executive presence, communication, and ability to travel up to 25%.

🎁 Benefits

• Biannual Team Week at HQ in St. John's, Newfoundland.
• Flexible remote work with a global team.
• Opportunity to work with leading aerospace & defence customers.
• Travel up to 25% for customer engagements.
• Collaborative, fast-growth culture with cross-functional teams.