Strategic Customer Success Manager

📋 Description

• Build relationships with clients and turn them into happy users
• Educate clients on a totally new way to create video content
• Work closely with sales to create a cohesive onboarding experience for new users
• Engage in business-level and technical conversations at multiple levels of the organisation
• Establish trusted advisor relationships with clients, driving value from Synthesia products and
• Successfully onboard new clients and build key relationships in the first critical months and beyond

🎯 Requirements

• Customer-facing experience in Customer Success Management / Client Service / Account Management /
• Experience in managing a Book of Business along with KPIs
• Track record in managing risk, forecasting, and identifying growth opportunities
• Light video editing using the Synthesia platform
• Fluent in English
• Based in London (hybrid role, 3 days/week in office)

🎁 Benefits

• Competitive salary, equity and benefits
• Opportunity to expand career with a fast-growing software company