Strategic Customer Success Manager - French Speaking

📋 Description

• Report to the AVP of Customer Success; focus on French accounts in Europe.
• Drive growth by building client relationships and turning them into happy users.
• Educate clients on a new video content platform; collaborate with sales for onboarding.
• Engage in business and technical conversations across the org, including the C-suite.
• Ideal for someone seeking career growth in a fast-growing software company.
• Hybrid role based in Paris with some in-office work.

🎯 Requirements

• Customer-facing CS/Account/Technical TAM experience in B2B SaaS.
• Experience managing a book of business and KPIs.
• Track record in risk management, forecasting, and identifying growth opportunities.
• Establish trusted advisor relationships; drive value from Synthesia.
• Onboard new clients and build key relationships early.
• Fluent in French and English; Paris-based.

🎁 Benefits

• Hybrid Paris office with some in-office work.
• Competitive salary + stock options.
• Paid parental leave: 16 weeks primary, 5 weeks secondary.
• 25 days annual leave + public holidays.
• Private medical insurance (dental/vision) and mental health support.
• Work from home setup and career growth opportunities.