Strategic Customer Success Manager - Italian Speaking

📋 Description

• Manage a portfolio of strategic enterprise accounts across Europe, focusing on Italian-speaking
• Build trusted advisor relationships with clients, understanding their business objectives and
• Lead customer onboarding and implementation processes, ensuring a smooth transition from the sales
• Partner closely with Sales teams to deliver a consistent customer experience, identify expansion
• Develop strong relationships with stakeholders at all levels, from everyday users and technical
• Drive product adoption and engagement by educating customers on innovative AI-powered video

🎯 Requirements

• Proven customer-facing experience in Customer Success Management, Client Services, Account
• Experience managing a portfolio of enterprise customers or a book of business, with responsibility
• Demonstrated ability to manage customer retention risks, forecast account performance, and identify
• Strong relationship-building skills, with the ability to establish trusted advisor partnerships and
• Experience successfully onboarding new clients, driving early adoption, and developing long-term
• Ability to plan and lead regular customer meetings and business reviews, communicate account

🎁 Benefits

• Competitive Salary: Attractive compensation based on your experience, skills, and the
• Equity Opportunities: The opportunity to participate in the company's equity program and share in
• Comprehensive Benefits: Access to a benefits package designed to support your professional and
• Fully Remote Work: Enjoy the flexibility of working remotely from a European location.
• Career Development: Grow your expertise in enterprise customer success, strategic account
• Innovative Environment: Work with cutting-edge AI-powered solutions that are transforming business