Strategic Customer Success Manager - Italian Speaking

📋 Description

• Focus on Italian accounts in Europe, building strong client relationships.
• Drive growth by turning clients into happy Synthesia users.
• Educate clients on new video-content workflows and onboarding.
• Engage in business and technical conversations with executives.
• Manage a Book of Business with KPIs and growth opportunities.
• Collaborate with sales to create a cohesive onboarding experience.

🎯 Requirements

• Customer-facing CS/Account/Technical Account Management experience in B2B SaaS.
• Experience managing a Book of Business with KPIs.
• Forecasting, risk management and identifying growth opportunities.
• Establish trusted advisor relationships and drive value from Synthesia.
• Onboard new clients and build key relationships early.
• Fluent in Italian and English; based in Europe, remote allowed.

🎁 Benefits

• Hybrid setting
• Competitive salary + stock options
• Paid parental leave (16 weeks primary, 5 weeks secondary)
• 25 days annual leave + public holidays
• Private Medical Insurance incl. mental health, dental & vision
• Career growth opportunities